Return Policy

Return Policy

Thank you for shopping at Golf4U. We want you to be completely satisfied with your purchase of pre-owned and new golf equipment. Our return policy is designed to ensure a hassle-free experience in the event you need to return or exchange an item. Please read the following guidelines carefully:

1. Eligibility for Returns and Exchanges:

  • We accept returns and exchanges within 14 days from the date of purchase.
  • To be eligible for a return or exchange, the item must be in its original condition, unused, and with all the original packaging, tags, and labels intact.
  • Personalized or custom-made items may not be eligible for return, unless they are damaged or defective.

2. Returns Process:

  • To initiate a return, please contact our customer support team at within 14 days of receiving your order. We will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
  • Pack the item securely in its original packaging or a suitable alternative to prevent damage during transit.
  • Please include a copy of your original invoice or packing slip along with the RMA number in the return package.
  • Bring your item to our physical location at 100 Stockton Ave, Okotoks, AB

3. Return Shipping:

  • For returns due to the item being defective, damaged during transit, or a result of our error, we will cover the return shipping costs.
  • For all other return reasons, the customer will be responsible for the return shipping costs.
  • We recommend using a trackable shipping method for your return to ensure its safe arrival.

4. Inspection and Refunds:

  • Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
  • If the return is approved, we will process the refund to the original payment method used during the purchase.
  • Please allow 3-5 business days for the refund to be processed and reflected in your account.

5. Exchanges:

  • If you would like to exchange an item for a different size, color, or model, please contact our customer support team to initiate the exchange process.
  • Exchanges are subject to availability. In case the desired item is not available, we will process a refund instead.

6. Non-Returnable Items: The following items are non-returnable:

  • Golf clubs that have been used or show signs of use
  • Items damaged due to misuse or improper handling
  • Clearance or sale items (unless defective or damaged)

7. Defective or Damaged Items:

  • If you receive a defective or damaged item, please contact our customer support team immediately.
  • We may require photographs or additional information to process your claim efficiently.
  • We will either replace the defective/damaged item or issue a refund, as per your preference.

8. Customer Satisfaction:

  • Your satisfaction is our top priority. If you encounter any issues or have questions regarding our return policy, please feel free to reach out to our customer support team.
  • We are committed to resolving any problems to ensure you have a positive shopping experience with us.

Please note that this return policy applies only to purchases made directly through our online store.

Golf4U reserves the right to amend this return policy at any time without prior notice. Any changes made will not affect the return requests initiated before the policy update.

For any questions or to initiate a return, please contact our customer support team at 778-877-6703